Privacy Policy

1. Who we are

This website is operated by Total Guard Roofs Ltd, a roofing services company based in Auckland, New Zealand. When you submit an enquiry through this website, your information is collected and held by us.

2. What we collect

When you submit the enquiry form, we collect:

• Your name
• Your phone number
• Your suburb
• Technical tracking parameters (Google Click ID, UTM campaign data) that tell us which ad led you to our site — this helps us measure advertising effectiveness

3. How we use your information

We use your contact details solely to:

• Call you back to discuss your roofing requirements and book a free inspection
• Follow up on your enquiry if we cannot reach you on first contact

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Google Ads & tracking

This website uses Google Ads conversion tracking. When you arrive via a Google ad, a Google Click ID (gclid) may be stored as a URL parameter and captured in our form. This allows us to measure which ads result in enquiries. You can opt out of Google's advertising at adssettings.google.com.

5. Your rights (Privacy Act 2020)

Under the New Zealand Privacy Act 2020, you have the right to access and correct any personal information we hold about you. To make a request, contact us at:

Phone: 022 066 7458

6. Retention

We retain your enquiry details for up to 12 months, after which they are deleted from our records.

7. Contact

For any privacy-related questions, call us on 022 066 7458.